Privacy Policy
Lonetex ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal information when you visit lonetex.co, our wholesale landing pages (/go/…), or contact us.
Information We Collect
We collect information you provide through our contact and wholesale quote forms, including name, email address, phone / WhatsApp number, company, city, country, product interest, and quantity. We may also receive messages you send via WhatsApp or email.
When you arrive from advertising, we may store click identifiers and campaign tags (such as gclid, gbraid, wbraid, and UTM parameters) in a first-party cookie for up to 90 days so we can attribute inquiries to the correct campaign.
How We Use Your Information
We use your information to respond to wholesale inquiries, confirm pricing and MOQs, arrange samples or shipments, communicate via email or WhatsApp, and improve our products and marketing. Inquiry details may be sent to our sales team by email (including EmailJS).
Cookies, Google Ads & Analytics
We use cookies and similar technologies for site functionality, analytics, and advertising measurement. This may include Google Tag Manager, Google Ads, and analytics tools. Where required (including for visitors in the EEA/UK), we request consent before enabling advertising and analytics storage (Consent Mode v2). You can accept or decline non-essential cookies via our cookie banner or CookieYes (when enabled).
If you contact us on WhatsApp, Meta/WhatsApp processes that conversation under their terms. We use WhatsApp to reply to sales and support questions you initiate.
Data Retention & Deletion Requests
We keep inquiry records as long as needed for sales follow-up and legal obligations. To request access, correction, or deletion of your personal data, email info@lonetex.co with the subject "Privacy request". We will respond within a reasonable period.
Contact
For privacy-related inquiries, contact us at info@lonetex.co or via WhatsApp / phone on our Contact or market landing pages.
Last updated: 28 October 2026